Probate Support Specialists, LLC,
Text Messaging Service Privacy Policy

Last update: 12/4/2024

Overview
Probate Support Specialists, LLC (PSS, LLC) recognizes the value of privacy of the employees, clients and the community. Your privacy is very important to us. As such, the following privacy notice provides more specific information on how Probate Support Specialists, LLC text messaging service collects and processes your personal information.

Scope
The notice applies to our practices for gathering and disseminating information related to the PSS, LLC text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information
We collect personal information in the following circumstances:

  • Direct Collection, when you provide information by responding to text messages.
  • From PSS, LLC sources, when we receive your contact information from your attorney, court, etc.
  • Automated Processes, when our website gathers information as you interact with our staff.

What Type of Information We Collect

Direct Collection
We directly collect the following personal information:

  • Opt-out preferences
  • Content of your text message responses to us.

 Collection from PSS, LLC Sources
We import personal information from PSS, LLC systems and sources. The information includes:

  • First and last name
  • Phone number

Automated Collection
We automatically collect the following personal information:

  • Device status indicating whether a device is available for messaging
  • Carrier (e.g. Verizon, AT&T, etc.)
  • Country associated with the phone (we are not sending international text messages)
  • Delivery status
  • Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used
We use the personal information we collect to communicate with you regarding Probate Support Specialists, LLC operations and services, such as:

  • Public Health and Safety, to ensure your well-being or the well-being of others we serve.
  • Updates, to keep you informed of important dates or activities specific to your relationship with Probate Support Specialists, LLC

With Whom This Information Is Shared
We do not sell or rent your personal information. We may, however, share your personal information in limited circumstances, such as with PSS, LLC partners or external service providers that support business activities. Specifically, we share your information with Call Harbor, which provides the communications platform PSS, LLC uses for text messaging services.

We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.

We may also share your personal information when required by law, or when we believe, sharing will help to protect the safety, property, or rights of the company, employees of the company, and the company’s guests.

What Choices You Can Make About Your Information
If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.

If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.

Please note that unsubscribing from text messages from one campaign will not unsubscribe you from other campaigns. Unsubscribing will not remove your information from source PSS, LLC systems.

The accuracy of your contact information in our systems is critical for the delivery of text messages. If you wish to update your contact information, call us at (586) 415-0136.

How Information Is Secured
Probate Support Specialists, LLC recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Probate Support Specialists, LLC strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Privacy Notice Changes
This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice. Please review the policy often to ensure that you agree with the information we collect, how we use it, and under what circumstances we disclose it. You must review it carefully to make sure you understand our practices and procedures.

Who to Contact With Questions or Concerns
If you have any concerns or questions about how your personal data is used, please contact the Probate Support Specialists, LLC Office at
(586) 415-0136 or 59 North Walnut, Suite 301, Mt. Clemens, MI 48043